Legal

Terms of Service

Effective date: August 10, 2026

These Terms of Service ("Terms") govern your access to and use of our website and mobile applications (the "Service"). By using the Service, you agree to these Terms.

1. Who we are

The Service is operated under the Elys Life brand by WorkWell Group L.L.C.-FZ ("we", "us", "our"). You can contact us at support@elyslife.ai.

2. Eligibility

You must be at least 13 years old to use the Service. By using the Service, you represent that you meet this requirement. If you are under the age of majority in your jurisdiction, you may use the Service only with the involvement of a parent or legal guardian.

3. Accounts and security

• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• You agree to provide accurate information and keep it updated.
• We may suspend or terminate accounts that violate these Terms or pose security risks.

4. Subscriptions, billing, and cancellation

Some features may require a paid subscription. Subscription pricing and options are shown at purchase time.

Billing through app stores. If you subscribe via the Apple App Store or Google Play:

• Your purchase is processed by the applicable store, and your payment method is handled by that store.
• Subscriptions typically renew automatically unless canceled at least 24 hours before the end of the current billing period (store rules may vary).
• You can manage and cancel subscriptions in your Apple ID or Google Play account settings.

We may offer free trials or promotions from time to time. Trial terms (length, conversion to paid) will be displayed before you start the trial.

5. Refunds

Refund eligibility depends on where you purchased the subscription. If you purchased through Apple or Google, refunds are typically handled under their store policies and request flows.

If you purchased directly from us (if available), refund rules will be described at checkout and in any supplemental policies.

6. License and intellectual property

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use, subject to these Terms.

All rights, title, and interest in the Service, including content, software, designs, trademarks, and program materials, are owned by us or our licensors. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works except as permitted by law.

7. User content, AI outputs, and feedback

"User Content" includes information you submit to the Service, such as journal entries, check-ins, and messages to the AI coach.

• You retain ownership of your User Content, subject to the rights you grant in these Terms.
• You grant us a worldwide, royalty-free license to host, store, reproduce, and process User Content solely to operate and improve the Service and provide personalization.
• AI coach outputs are generated automatically based on inputs and may be inaccurate or incomplete; you are responsible for how you use them.
• If you send us feedback, you grant us the right to use it without restriction or compensation.

8. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, or fraudulent purposes.
• Harass, threaten, or harm others, or submit hateful, abusive, or obscene content.
• Attempt to gain unauthorized access to the Service or interfere with its security or performance.
• Scrape, crawl, or use automated means to access the Service except as permitted by us.
• Upload viruses or malicious code, or attempt to bypass paywalls or access controls.

9. Third-party services and app stores

The Service may integrate with third-party services (for example, Apple Health, Google Fit) and may be distributed through app stores. Your use of those third-party services is governed by their terms and policies, and we are not responsible for third-party services.

10. Wellness disclaimer (not medical advice)

The Service provides general wellness information, habit-building content, and coaching support. It does not provide medical advice, diagnosis, or treatment and is not a substitute for professional healthcare.

Do not ignore professional medical advice because of something you read or receive via the Service. If you think you may have a medical emergency, contact local emergency services immediately.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnity

You agree to defend, indemnify, and hold us harmless from claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your User Content, or your violation of these Terms, to the extent permitted by law.

14. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if required for security or legal reasons. Upon termination, your license ends and you must stop using the Service. Sections that by their nature should survive will survive (for example, IP, disclaimers, limitation of liability).

15. Governing law and dispute resolution

These Terms are governed by the laws of the jurisdiction of our principal place of business, without regard to conflict of laws principles. You agree to attempt to resolve disputes informally by contacting us first.

If informal resolution fails, disputes will be resolved in the competent courts of that jurisdiction, unless mandatory consumer protection rules provide otherwise.

16. Changes

We may update these Terms from time to time. If we make material changes, we will post updated Terms and update the effective date, and may notify you in the Service.

17. Contact

Email: support@elyslife.ai

Operator: WorkWell Group L.L.C.-FZ (brand: Elys Life)